Privacy Policy

At Permit Suite ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information of our users, including municipal clients, landlords, and visitors to our website ("Users"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our rental registry and licensing software services.

1. Information We Collect

Information You Provide to Us

• Account Information: When you register for an account (as a municipality or landlord), we collect contact details such as name, email address, phone number, and mailing address.
• Property Data: We collect information about rental properties, including addresses, ownership details, and compliance documents uploaded to the system.
• Payment Information: We collect payment details to process transaction fees. Financial data is processed by secure third-party payment processors and is not stored directly on our servers.

Information Collected Automatically

• Usage Data: We collect information about how you access and use the Service, such as your computer's Internet Protocol (IP) address, browser type, and browser version.
• Publicly Available Data: As part of our service to municipalities, we may aggregate publicly available data from third-party rental listing platforms to identify rental properties.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service.
• Process transactions and manage compliance workflows.
• Improve, personalize, and expand our Service.
• Communicate with you, including for customer service, updates, and other information related to the Service.
• Detect and prevent fraud and monitor for security issues.
• Comply with legal obligations.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations:

• With Municipal Clients: Property and landlord data provided by landlords is shared with the relevant municipal authority for compliance and licensing purposes.
• Service Providers: We may share data with third-party vendors who perform services for us, such as payment processing, data analysis, email delivery, and hosting services.
• Legal Requirements: We may disclose your information where required to do so by law or subpoena.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. These measures include encryption of data at rest and in transit, access controls, and regular security assessments. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Privacy Rights (California)

If you are a resident of California, you are granted specific rights regarding access to your personal information.

• The right to know what personal information is being collected about you.
• The right to request the deletion of your personal data.
• The right to not be discriminated against for exercising your privacy rights.

To exercise these rights, please contact us at the email address provided below.

6. Third-Party Websites

The Service may contain links to third-party websites and applications of interest, including rental listing platforms. Once you have used these links to leave our Service, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Permit Suite

Email: support@permitsuite.com